Business Etiquette

Teacher

Alliance

Target audiences

Junior and leaders from all business functions

Overview
Instructor

PROGRAM OUTLINES

Traditional business relationships and communication methods are changing, however etiquette and professionalism are still important when interacting with both internal customers (staff) and with external clients.

Business Etiquette training workshop will improve your understanding of exactly what professional etiquette is. You will be introduced to the expected levels of etiquette in your organization and you will learn how to conduct yourself more professionally, communicate more effectively and acquire the tools to create that all important first impression.

CONTENT

Do Manners Matter?

The Case for Business Etiquette
The ABC of Business Etiquette

How To Make An Impression

First Impressions do Count
Nothing to Wear?
Grooming
Body Language

The Personal Touch

Introduction Etiquette
The Hand Shake
Polite Conversation
Personal Style

Netiquette – Manners In The Online World

Civility on the Internet
Email Etiquette
Social Media Etiquette

Global Business Etiquette

Global Business
Understanding Particular Cultures

Social Business Etiquette

Hosting or Attending?
Awkward Dining Moments
Which fork?
Socializing After Hours
Marking Employee Events

Dealing With Challenges Professionally

Personal Issues
Difficult People
Ethical Dilemmas

Key Benefits:

After the completion of this program; participants will be able to:

Understand why business etiquette matters and how to improve business etiquette culture
Identify the three components of business etiquette – appearance, communication, and behavior
Know how to make a great first impression and how to dress appropriately
know how to read body language
Understand the intricacies of introducing people in business contexts and how to remember people’s names
Use the art of conversation both in person and on the phone
Know how to act in business social contexts

Audience: