Conflict Resolution Workshop

PROGRAM OVERVIEW

Conflict is the result of people having differing needs, opinions, expectations and often completely different individual perspectives. The reality of conflict is that in any human relationship it is inevitable, but if managed well, conflict can provide a powerful avenue for significant personal and professional growth.

CONTENT

Conflict – is it All Bad?

• What Do We Mean by Conflict?
• The Basis of Conflict

Understanding Your Response to Conflict

• The Learning Dimension Profile
• The Thomas-Kilmann Conflict Mode Instrument (TKI)

What Makes up Conflict?

• Culture and exposure
• Emotions and Conflict

How Managers Can Add to Conflict

• Micromanagement
• Poor Understanding
• Vague Expectations
• Setting Poor Standards

Resolving Conflict Between Others

• Planning and Setting up a Meeting
• Running a Mediation Meeting
• Negotiating a Solution
• Developing an Agreement

When Conflict Involves You

• Conflict Mapping
• Having a Balanced View
• Overcoming Resistance to Meet
• During the Meeting

Implementing Agreements

• Paying Attention
• Follow-up Meetings
• Create an Action Plan

Key Benefits:

After the completion of this program; participants will be able to:

• Gain a thorough understanding of the sources, causes and types of conflict
• Master all six phases of the conflict resolution process
• Understand the five main approaches to conflict resolution
• Learn to apply conflict resolution approaches
• Learn how to use parts of the conflict resolution process to recognize and prevent conflict before it escalates
• Develop communication tools such as agreement frames and open questions

Audience: 

• Junior and leaders from all business functions

General Info:
Program Language: English/Arabic
Program Duration: 8 Hours