Communication Skills Workshop

PROGRAM OVERVIEW

This communications skills training Workshop helps people communicate appropriately and clearly in any situation. This is a great course for everyone as the benefits can have a positive effect on every aspect of your life.

Learn to understand how you communicate, how others communicate and how to adjust your communication style to meet their needs. Discover how effective communication is greatly improved by understanding communication preferences based on personality type, and learn how to overcome some common obstacles to effective communication.

CONTENT

Communication is key to success

• Habits of Highly Effective Communicators

Communication Evolution Tool

• Adjusting your style for a better approach:
• Communicating when stressed

Bridge the Gap to Communication Barriers

• The Communication Process
• Types of Barriers
• Self-Awareness – Johari Window

Beyond Verbal Communication

• Understanding the Mehrabian Study
• All About Body Language
• Para-Verbal Communication Skills
• The Power of Pitch
• The Truth about Tone
• The Strength of Speed

Speaking Like a STAR

• S = Situation
• T = Task
• A = Action
• R = Result
• Using “I” Messages
• Active Constructive Response – ACR

 Asking Good Questions

• Open Questions
• Closed Questions
• Probing Questions

Key Benefits:

After the completion of this program; participants will be able to:

• Gain insight into their individual personality type and communication preferences by using our proprietary profiling tool
• Learn to recognize other people’s personality types and communication preferences
• Learn to adjust your own communication approach based on need and situation
• Understand barriers to effective communication and how to overcome them
• Learn how to effectively utilize pitch, tone and speed
• Master the S.T.A.R. method for speaking on the spot
• Learn to use and read body language appropriately
• Learn how to listen more actively and effectively
• Gain valuable insights by asking open-ended questions

Audience: 

• Junior and leaders from all business functions

General Info:
Program Language: English/Arabic
Program Duration: 8 Hours