Dealing With Difficult People

PROGRAM OVERVIEW

Imagine yourself resolving workplace conflicts with others without creating negativity or damaging your relationships. In fact, picture yourself benefiting from confrontation because you can now manage difficult people and situations with ease. After attending the Dealing With Difficult People in the Workplace training Workshop you’ll be empowered to better manage difficult people and situations.

CONTENT

The Three Ds

• What do we find challenging about others?
• Diversity, Divergence and Division
• The Relationship Spectrum

It all starts with me

• My Profile
• My Response

Communication is Key

• Dealing with Passive and Aggressive Behavior
• Responding Assertively

Dealing with Particular Behaviors

• Bullies
• Discrimination
• Gossips
• Dealing with Particular Types of Behavior

Reasonable and Unreasonable Managers

• Reasonable Management Action
• Emotional Intelligence and Difficult Managers

Self-Preservation

• Monitoring signs of stress
• Allies and Mentors
• Tips for Dealing with Challenging People

Key Benefits:

After the completion of this program; participants will be able to:

• Identify root causes of difficult behavior
• How to approach and manage difficult people
• Understand particular types of Behavior
• How to deal with Passive and Aggressive Behavior
• Dealing with workplace conflicts
• Recognize different attitudes

Audience: 

• Junior and leaders from all business functions

General Info:
Program Language: English/Arabic
Program Duration: 8 Hours